Support Information
When you need help with you order or our products and services, contact one
of our support specialist via e-mail, the Web, or telephone. We commit to
getting you in touch with a live person for support within 30 minutes of your
initial contact. Most issues are resolved within an hour.
Whalen Metals practices a zero-defect quality management program. We take
your concerns seriously and invite our customers to participate in out monthly
quality meetings that include senior company management, vendors, and customers.
Take a look at our
Please visit our Guest Book page and share your
comments about our approach to quality and customer support.
Whalen Metals
Information on our Quality Programs:
Six Sigma
The Deming Philosophy
Zero-Defect
Click on a region to e-mail your regional support manager.
Sanjay Gupta, Director of Support Services
Please e-mail questions and comments about our support and quality philosophy
to .
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